Frequently asked questions

Go to the Write to Santa page: enter your first name, your age and your town, then type your letter or dictate it. You can read it again before sending it to the North Pole.

Yes! Santa and his elves read every letter carefully. Every child matters, which is why no letter is ever forgotten.

On the My toy list page, paste the link to a toy or add it by hand, then rank your wishes in order of preference. Your list is saved when you are signed in.

The elves are as quick as they can be. For any request sent to our team, the answer usually arrives within 24 to 48 hours.

The Village can be visited online all year round from the Village page: the elves’ houses, the toy workshop and many more surprises.

The discovery videos are available on the Videos page. For a personalised video, all the conditions are shown clearly before you confirm anything.

The report book lets parents give stars every month for politeness, helping others or tidying up, and add a little note of encouragement.

Yes. The information you share stays confidential, is never sold and is only used to bring the magic of Christmas to life. The site is secure (SSL) and GDPR compliant.

The site neither sells nor delivers toys: the toy list is there to share the child’s wishes with their family, who remain free to choose.

They are Santa’s loyal helpers! Meet them here. They make the toys, sort the mail and make sure every child has a magical Christmas.

The best way is to write him a letter. For a practical question, our team and the elves answer through the Contact page.

Yes. Teachers and youth leaders can use the activities in class or in groups. For a special project, write to us from the Contact page.